Return & Exchange Policy

 

Thank you for shopping with Lucky Dog Volleyball. If you are not entirely satisfied with your purchase, we're here to help.

 

Returns and Exchanges

Change your mind, no problem! You have 14 calendar days from the day of purchase to return/exchange an item(s). To be eligible for a return/exchange, your item must be unworn and in the same condition that you received it.

 

Once we receive your item(s), we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit in 1-2 business days depending on your card issuer's policies.

 

You will be responsible for paying for your own shipping costs for returning/exchanging your item(s). Return shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Start Return of Refund

To start a refund/exchange please email our customer support team or call 336.274.6500.

Please have your Order Number ready, or a proof of purchase.

 

Cancellations

Once your order has been placed, it cannot be modified or cancelled.

 

Customer Satisfaction

We love our products, but we love our Lucky customers even more! If you are not in love with the products you have purchased from online store luckydogvolleyball.com for any reason, please email us at sales@luckydogvolleyball.com. We want to work with you to make it right, and for your experience to be effortless . So, if you have any suggestions or concerns, please let us know!

 

Shipping Error's 

Sometimes accidents happen (no one is perfect) and we cherish the learning. If our products arrive damaged, incorrect, or we forgot something please let us know by emailing us at sales@luckydogvolleyball.com so we can help make it right.