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FAQ'S
Frequently Asked Questions
When will I receive my order?
Orders will ship out within 2 business days. After orders have shipped, please allow 3-5 business days to receive your order. Orders ship from Greensboro, North Carolina.
Holidays may effect shipping times (allow extra time).
If you have questions about a specific ship date or accelerated shipping, please call us at 336-274-6500 or email sales@luckydogvolleyball.com
How much is shipping?
Free Shipping in the Contiguous U.S. Spend $75 or more and get FREE shipping (first class USPS) on most purchases (some exclusions apply). Items must be shipped to the continuous US.
Flat Rate Shipping in the Contiguous U.S. Spend less than $75 and receive $7 flat rate shipping (first class USPS) on most purchases (some exclusions apply). Items must be shipped to the continuous US.
What is your Return/Exchange Policy?
Change your mind, no problem! You have 14 calendar days from the day of purchase to return/exchange an item(s). To be eligible for a return/exchange, your item must be unworn and in the same condition that you received it. Once we receive your item(s), we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit depending on your card issuer's policies. You will be responsible for paying for your own shipping costs for returning/exchanging your item(s).
Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. To start a refund/exchange please email our customer support team or call 336.274.6500. Please have your Order number ready.